1-WHO CAN RENT A CAR FROM LET’S RIDE RENT A CAR, AND IS THERE A MINIMUM RENTAL PERIOD?

AT LET’S RIDE  RENT A CAR , WE EXTEND OUR SERVICES TO TOURISTS, RESIDENTS, AND UAE NATIONALS WHO HAVE THE NECESSARY DOCUMENTATION. AND YES, WE DO HAVE A MINIMUM RENTAL PERIOD, WHICH IS 24 HOURS FROM THE TIME OF DELIVERY.

2-WHAT DOCUMENTS ARE REQUIRED TO RENT A CAR IN THE UAE?

THE LIST OF DOCUMENTS DEPENDS ON YOUR COUNTRY OF ORIGIN AND WHETHER YOU ARE A UAE RESIDENT OR TOURIST.

FOR UAE RESIDENTS, THE PROCESS IS SIMPLE AND FAST AS WE ONLY REQUIRE 4 DOCUMENTS: COPY OF PASSPORT, COPY OF RESIDENTIAL VISA, ORIGINAL EMIRATES ID, AND A VALID UAE DRIVING LICENSE.

FOR TOURISTS, THE DOCUMENTS DIFFER A LITTLE AND INCLUDE ORIGINAL PASSPORT, COPY OF VISA WITH ENTRY STAMP, A VALID HOME COUNTRY DRIVING LICENSE, AND AN INTERNATIONAL DRIVING PERMIT OR INTERNATIONAL DRIVING LICENSE. HOWEVER, IF YOU HOLD GCC, US, UK, OR CANADA PASSPORTS, AS WELL AS SOME OTHER COUNTRIES’ PASSPORTS, YOU CAN DRIVE WITH YOUR HOME COUNTRY’S LICENSE.

TO KNOW IF YOU ARE ELIGIBLE TO RENT A CAR IN DUBAI, PLEASE ENSURE THAT YOUR DRIVING LICENSE IS VALID FOR DRIVING IN THE UAE.

3-WHAT TYPE OF A DRIVING LICENSE DO I NEED TO RENT A CAR IN THE UAE?

IF YOU ARE LOOKING TO RENT A CAR IN DUBAI OR ANY OTHER EMIRATE, YOU WILL BE ASKED TO PROVIDE A VALID UAE DRIVING LICENSE OR A VALID INTERNATIONAL DRIVING LICENSE DEPENDING ON IF YOU ARE A RESIDENT OR A VISITOR.

IF YOUR DRIVING LICENSE IS FROM THE FOLLOWING COUNTRIES, YOU ARE LUCKY, AS IT IS VALID IN THE UAE.

AUSTRALIA – BAHRAIN – BELGIUM – CANADA (QUEBEC) – CROATIA – DENMARK  – FINLAND – GERMANY – GREECE – IRELAND – JAPAN – LITHUANIA – MALTA – NETHERLAND – NORWAY – AUSTRIA – BELGIUM – BRAZIL – CHINA – CYPRUS – ESTONIA – FRANCE – GREAT BRITAIN – HONG KONG – ITALY – KUWAIT – LUXEMBOURG – MALAYSIA – NEW ZEALAND – OMAN

IF YOUR COUNTRY IS NOT LISTED, PLEASE MAKE SURE TO HAVE A VALID INTERNATIONAL DRIVING PERMIT (IDP).

4-CAN I SUBMIT MY EMIRATES ID LATER, AS IT IS UNDER RENEWAL? 

AN EMIRATES ID IS REQUIRED IN THE INITIAL STAGE OF APPLYING FOR A SUBSCRIPTION, SO YOU WILL NEED TO HAVE IT WHILE YOU’RE PUTTING IN THE REQUEST.

5-WHAT ARE THE REQUIREMENTS TO HIRE A CAR FROM LET’S RIDE RENT A CAR?

TO HIRE A CAR FROM LET’S RIDE RENT A CAR, THE HIRER SHOULD BE AT LEAST 25 YEARS OLD AND BE ABLE TO PROVIDE THE FOLLOWING DOCUMENTS.

FOR UAE RESIDENTS:
–AT LEAST 1 YEARS OLD VALID UAE DRIVING LICENSE.
– VALID EMIRATES ID.

FOR VISITORS AND TOURISTS:
–VALID INTERNATIONAL DRIVING LICENSE.
–VALID PASSPORT COPY.
–VALID TOURIST/TRANSIT VISA COPY.

6-WHAT IS INCLUDED IN THE MONTHLY RENTAL PRICE? ARE THERE ANY ADDITIONAL CHARGES?

YOUR MONTHLY RENTAL PRICE INCLUDES THE COST OF YOUR SUBSCRIPTION ONLY

7-WHAT IS EXCLUDED FROM THE CAR RENTAL PRICE?

REFUELING CHARGES, INSURANCE, EXTENDED MILEAGE ALLOWANCE (MAXIMUM 3500 KM/PER MONTH), TRAFFIC FINES, PARKING CHARGES AND TOLL FEES WILL BE EXCLUDED FROM YOUR MONTHLY SUBSCRIPTION PRICE AND THEY WILL BE INVOICED SEPARATELY AND WILL BE CHARGED MONTHLY. OR AT THE END OF THE  CONTRACT WHICHEVER IS FIRST.

8-WHAT ARE THE PAYMENT METHODS?

LE’TS RIDE RENT A CAR ACCEPT CASH AND CARD PAYMENT

9-WHY DO I NEED TO PAY A DEPOSIT TO RENT A CAR?

IN THE UAE, SOME TRAFFIC FINES ARE GENERATED SEVERAL DAYS AFTER THE INCIDENT BY RTA. THAT IS WHY THE DEPOSIT AMOUNT IS AN INSURANCE FOR US TO DEDUCT THE AMOUNT OF TRAFFIC FINES ONCE WE ARE ACKNOWLEDGED.

THE DEPOSIT WILL BE BLOCKED AND WILL BE FULLY OR PARTIALLY REFUNDED AFTER 40 WORKING DAYS FROM THE DATE OF RETURNING THE VEHICLE AND ENDING THE CONTRACT. ANY TRAFFIC FINES, SALIK OR DARB CHARGES, DAMAGES TO THE VEHICLE AND EXCEEDED MILEAGE WILL BE DEDUCTED FROM THE DEPOSIT AND THE REMAINING AMOUNT WILL BE REFUNDED. ON REQUEST, YOU CAN SETTLE THE ADDITIONAL CHARGES IN CASH IF YOU DO NOT WISH TO USE YOUR CREDIT CARD.

10-HOW DOES DEPOSIT REFUND PROCESS WORK?

DEBIT CARD DEPOSIT IS PROCESSED AFTER 20 WORKING DAYS FROM DATE OF VEHICLE RETURN, THERE IS A 2% SERVICE FEE + VAT CHARGED BY THE BANK

11-WHAT FEATURES DO RENTAL CARS INCLUDE?

IN THE UAE, ALL RENTAL CARS COME WITH AN AC AND RADIO, WHILE THE SOME MODELS ALSO HAVE A USB MUSIC PLAYER OR MOBILE CHARGING PORT, MAKING THE DRIVING EXPERIENCE EVEN MORE CONVENIENT. OF COURSE, EVERY CAR MODEL IS DIFFERENT AND HAS ITS OWN FEATURES AND SPECIFICATIONS, LIKE A TOUCH SCREEN OR A PUSH-BUTTON IGNITION. SO, BEFORE RENTING A CAR, MAKE SURE THAT THE CHOSEN CAR HAS EVERYTHING YOU HAVE BEEN LOOKING FOR.

IN CASE YOU NEED A GPS, BABY OR CHILD SEAT, THEY ARE AVAILABLE IN LET’SRIDE RENT A CAR ON REQUEST AT ADDITIONAL FEES.

12-CAN I TRANSFER MY RENTAL CONTRACT TO A FRIEND?

YOUR RENTAL CONTRACT CANNOT BE TRANSFERRED, BUT YOU CAN ADD A FRIEND AS AN ADDITIONAL DRIVER.

HOWEVER, YOU WILL CONTINUE TO BE THE ONE LEGALLY BOUND BY THE TERMS OF THE RENTAL CONTRACT.

13-CAN I ADD AN ADDITIONAL DRIVER?

YES, AN ADDITIONAL DRIVER WILL BE PERMITTED TO DRIVE THE VEHICLE FOR A MINIMAL FEE. IT SHOULD ALSO BE NOTED THAT IF THERE IS ANOTHER DRIVER, HE/SHE WILL BE REQUIRED TO PROVIDE NECESSARY DOCUMENTS

14-CAN SOMEONE ELSE DRIVE THE RENTED CAR?

NO, ONLY THE REGISTERED DRIVER WHOSE DOCUMENTS WERE SUBMITTED TO THE CAR RENTAL COMPANY CAN DRIVE A CAR. IN CASE THERE ARE 2 DRIVERS, BOTH OF THEM SHOULD SUBMIT THE REQUIRED DOCUMENTS.

IT IS REQUIRED SO THAT IN THE CASE OF A CAR ACCIDENT IF THE DRIVER’S DETAILS WERE NOT REGISTERED, THE POLICE MIGHT FIND YOU FAULTY EVEN THOUGH IT WAS NOT YOUR FAULT.

15- CAN I RENT MORE THAN ONE VEHICLE AT THE SAME TIME?

ABSOLUTELY! WITH LET’S RIDE RENT A CAR; YOU CAN RENT MORE THAN ONE VEHICLE AT THE SAME TIME.

16- HOW CAN I RENEW MY MONTHLY RENTAL CONTRACT?

CONTRACT RENEWAL IS SUPER EASY, AND IT DOES NOT REQUIRE YOU TO DO MUCH. CONTRACTS WILL BE RENEWED AUTOMATICALLY EVERY 30 DAYS AT THE SAME MONTHLY RATE AGREED UPON AT THE BEGINNING OF THE CONTRACT. AT THE RENEWAL STAGE, THE MONTHLY CONTRACT AMOUNT AND ANY EXTRA AMOUNTS DUES (TOLL FEES, TRAFFIC FINES ETC) WILL BE DEDUCTED FROM THE REGISTERED PAYMENT METHOD.

17-DO YOU PROVIDE DELIVERY AND COLLECTION SERVICES?

SUBJECT TO AVAILABILITY, WE DO PROVIDE OUR DELIVERY AND PICK-UP OF THE VEHICLES IN OUR CAR RENTAL SERVICE TO ANY LOCATION WITHIN THE COUNTRY.

18-DO YOU CHARGE EXTRA FOR AIRPORT DROP-OFF AND PICKUP?

YES, WE DO CHARGE A FEE TO DROP-OFF OR PICK-UP THE VEHICLE FROM AIRPORTS

19- CAN I RENT NOW AND CANCEL LATER?

YES, RENTAL CONTRACTS CAN BE CANCELLED PRIOR TO VEHICLE HANDOVER.

IF A CONTRACT IS CANCELLED AT LEAST 24 HOURS PRIOR TO THE SCHEDULED DELIVERY, NO CHARGES APPLY.

AED 250 IS CHARGED WHEN A CONTRACT IS CANCELLED 3 HOURS TO 24 HOURS PRIOR TO SCHEDULED DELIVERY.

AED 500 IS CHARGED WHEN A CONTRACT IS CANCELLED 3 HOURS OR LESS FROM SCHEDULED DELIVERY.

20-WHAT HAPPENS IF I WERE TO RETURN THE CAR LATE?

IF THE RENTED VEHICLE IS RETURNED AT A DATE LATER THAN WHAT IS MENTIONED IN THE CONTRACT, THE RENTER IS LIABLE TO PAY THE LATE RETURN CHARGES. THE FEE ASSOCIATED WITH IT IS DIRECTLY DEPENDENT ON THE TYPE OF VEHICLE. IF YOU DO INFORM US BEFOREHAND ABOUT THE LATE DELIVERY, THEN YOU WILL ONLY BE REQUIRED TO PAY FOR THE ADDITIONAL DAY/DAYS FOR WHICH YOU HAD USED THE VEHICLE. IN MOST CASES, LATE RETURNS LESS THAN 1 HOUR WILL NOT BE CHARGED EXTRA. IF THE CAR IS RETURNED MORE THAN 3 HOURS LATE, THEN AN ADDITIONAL DAY’S FEES SHALL BE LEVIED

21-CAN I SWITCH TO A DIFFERENT VEHICLE CATEGORY DURING THE RENTAL CONTRACT?

ABSOLUTELY! WE PROVIDE YOU WITH THE FLEXIBILITY TO CHOOSE A VEHICLE OF YOUR CHOICE AND WE UNDERSTAND THAT YOU MAY CHANGE YOUR MIND. YOU CAN SWITCH TO A DIFFERENT VEHICLE TYPE ANYTIME DURING THE RENTAL CONTRACT WITH THE CONDITION THAT SUCH CHANGE SHOULD HAPPEN AT THE END OF THE CONTRACT MONTH AND YOU HAVE CLEARED ALL OUTSTANDING DUES ON THE CURRENT CONTRACT

22-SWAPPING VEHICLES DURING YOUR RENTING CONTRACT PERIOD

WHILE RENTAL CONTRACTS ARE TYPICALLY FOR A SET PERIOD OF TIME, WE UNDERSTAND YOUR NEEDS MIGHT CHANGE. IN SOME CASES, WE MAY BE ABLE TO ACCOMMODATE A VEHICLE SWAP DURING YOUR RENTAL TERM. HOWEVER, THIS DEPENDS ON VEHICLE AVAILABILITY AND MIGHT INCUR ADDITIONAL FEES.

TO EXPLORE A SWAP DURING YOUR RENTAL, PLEASE CONTACT OUR RENTAL DEPARTMENT AS SOON AS POSSIBLE. THEY CAN ASSESS YOUR SITUATION AND CHECK FOR AVAILABLE VEHICLES THAT MATCH YOUR NEW REQUIREMENTS.

23-WHAT IS SALIK?

SALIK IS AN ELECTRONIC TOLL SYSTEM IN THE UAE, IT USES RFID TECHNOLOGY AND IS BUILT TO AUTOMATICALLY DEDUCT A FEE WHEN A VEHICLE CROSSES A TOLL GATE. TOLL GATE CROSSING (SALIK) IS CHARGED AT [ACTUAL PRICE + 25% ADMINISTRATION FEE] + VAT.

24-WHAT IS DARB TOLL GATE SYSTEM?

DARB IS AN INTEGRATED TOLL SYSTEM IN THE ABU DHABI, IT IS BUILT TO AUTOMATICALLY DEDUCT A FEE WHEN A VEHICLE CROSSES A DARB TOLL GATE. DARB TOLL GATE CROSSING IS CHARGED AT [ACTUAL PRICE + 25% ADMINISTRATION FEE] + VAT.

25-CAN LET’S RIDE RENT A CAR PAY PARKING FEES ON MY BEHALF?

PAYING PARKING CHARGES WHERE APPLICABLE IS THE RESPONSIBILITY OF THE LESSEE. LET’S RIDE IS NOT RESPONSIBLE FOR THESE CHARGES OR FOR VIOLATIONS THAT MAY RESULT FROM NON-PAYMENT OF PARKING FEES.

26-WHAT ARE PARKING PROCEDURES?

PARKING IN UAE IS READILY AVAILABLE. PARKING ALONG THE ROADSIDE IS PAID DEPENDING ON THE ZONE YOU ARE PARKED IN. YOU CAN PAY PARKING FEE VIA PARKING METERS THAT ARE INSTALLED ALL OVER THE UAE. YOU CAN ALSO PAY PARKING FEE VIA SMS-ING TO THE DESIGNATED NUMBERS BASED ON YOUR LOCATION

LETS ASSUME THAT THE VEHICLE REGISTRATION NUMBER IS (A 01234)

IN DUBAI:
[NUMBER PLATE]<SPACE>[AREA CODE]<SPACE>[NUMBER OF PARKING HOURS]
SEND TO 7275
FOR EXAMPLE:
A01234 373C 1

IN SHARJAH:
[PLATE SOURCE]<SPACE>[PLATE NUMBER WITHOUT CODE]
SEND TO 5566
FOR EXAMPLE:
DXB 01234

IN AJMAN:
[PLATE SOURCE]<SPACE>[PLATE CATOGERY]<SPACE>[PLATE NUMBER]
SEND TO 5155
FOR EXAMPLE:
DXB X 01234

27-WHAT IS VMD IN DUBAI?

UNDER A NEW MANDATE ISSUED BY THE DUBAI POLICE IN PARTNERSHIP WITH THE ROAD & TRANSPORT AUTHORITY (RTA) – EVERY DUBAI REGISTERED VEHICLE, BOTH RENTED AND LEASED, NOW REQUIRES A VMD (VEHICLE MONITORING DEVICE) INSTALLED IN IT.

28- WHAT IS THE CDW & WHO IS ELIGIBLE TO TAKE COLLISION DAMAGE WAIVER (CDW)?

LET’S RIDE CAR RENTAL’S OFFER AN OPTIONAL COLLISION DAMAGE WAIVER (CDW), WHICH HELPS PAY FOR DAMAGE TO THE RENTED CAR. THIS WAIVER IS ALSO CALLED A LOSS DAMAGE WAIVER (LDW) OR PHYSICAL DAMAGE WAIVER. ANY CUSTOMER WHO HAS A VALID UAE DRIVING LICENSE, WHICH IS AT LEAST ONE YEAR OLD, IS ELIGIBLE FOR CDW TO REGISTER  FOR IT .

29-WHAT IS PAI IN LET’S RIDE CAR RENTAL’S?

PERSONAL ACCIDENT INSURANCE WILL PROVIDE THE RENTER TO COVERAGE FOR ACCIDENTAL MEDICAL EXPENSES. PAI COVERS ACCIDENTAL MEDICAL EXPENSE BENEFITS FOR TREATMENT OF INJURIES SUSTAINED WHILE DRIVING YOUR LET’S RIDE RENT ACAR RENTAL VEHICLE, AND IT MUST BE RENDERED WITHIN 30 DAYS.

30-WHAT DO WE DO IN THE CASE OF BREAKDOWN OR ACCIDENTS?

IF YOUR VEHICLE IS INVOLVED IN AN ACCIDENT, KINDLY DO NOT MOVE THE CAR FROM THE POINT OF ACCIDENT OR DAMAGE, EXCEPT IN THE CASES WHERE THERE IS ONLY MINIMAL DAMAGE OR IF THE VEHICLE IS CAUSING A TRAFFIC OBSTRUCTION. CONTACT THE POLICE IMMEDIATELY (DIAL 999) AND REMAIN WITH THE VEHICLE IN ORDER TO OBTAIN A POLICE REPORT TO BE SUBMITTED TO LET’S RIDE RENT A CAR TO CLAIM INSURANCE.

31-THERE IS MINOR DAMAGE TO MY VEHICLE AND I WOULD LIKE TO REPAIR IT AT A GARAGE OF MY CHOICE. CAN I DO IT?

PLEASE DON’T DO THAT. ANY REPAIR, MAINTENANCE OR CHECKS ON A SUBSCRIBED VEHICLE SHOULD ONLY BE CARRIED OUT BY LET’S RIDE RENT A CAR. REPAIRING A SUBSCRIBED VEHICLE WITHOUT APPROVAL FROM LET RIDE WILL BE CONSIDERED A BREACH OF THE SUBSCRIPTION AGREEMENT

32-HOW WILL I FIND OUT WHEN THE VEHICLE IS DUE FOR SERVICE?

THE VEHICLE YOU HAVE RENTED WILL HAVE A STICKER PLACED ON THE DRIVER’S DOOR THAT STATES THE MILEAGE AT WHICH THE NEXT SERVICE IS DUE. IT IS THE RESPONSIBILITY OF THE LESSEE TO INFORM LET’S RIDE RENT A CAR AS SOON AS THE SERVICE IS DUE AND MAKE THE VEHICLE AVAILABLE ON THE CONFIRMED DATE AND TIME. ANY DAMAGE TO THE VEHICLE THAT IS FOUND TO BE RESULT OF A DELAYED SERVICE WILL BE THE RESPONSIBILITY OF THE LESSEE.

33-WHAT ABOUT TRAFFIC VIOLATIONS?

ALMOST ALL THE ROADS IN THE COUNTRY ARE MONITORED BY CAMERAS, AND YOU SHOULD STRICTLY REMAIN WITHIN THE SPECIFIED SPEED LIMITS AND FOLLOW THE HIGHLIGHTED ON-ROAD SIGNS. SOME OF THE COMMON TRAFFIC VIOLATIONS WITHIN THE COUNTRY INCLUDE DANGEROUS DRIVING, SPEEDING, ILLEGAL OVERTAKING, NOT FASTENING SEAT BELT AND USING A MOBILE WHILE DRIVING

34-TRAFFIC TICKET PAYMENT PROCESS:

1. TRAFFIC FINES ARE DEDUCTED FROM THE DEPOSIT.
2. THE REMAINING DEPOSIT IS RETURNED AFTER 40 WORKING DAYS.
3. A SERVICE FEE + VAT IS CHARGED BY THE BANK FOR PROCESSING THE RETURN.

35-CAN I TAKE THE VEHICLE OUT FOR OFF-ROAD DRIVING?

ALL OF OUR VEHICLES AT LET’S RIDE CAR RENTAL, INCLUDING 4-WHEEL DRIVES, SHOULD ONLY BE USED ON REGULARLY MAINTAINED ROADS. OFF-ROAD USE IS A CLEAR VIOLATION OF THE RENTAL AGREEMENT

36- ARE THERE ANY RESTRICTIONS IN USING MY LET’S RIDE VEHICLE, THAT I SHOULD BE AWARE OF?

• SUB – LET OR USED FOR CONVEYING PASSENGERS OR GOODS FOR HIRE OR REWARD
• DRIVEN THROUGH WATERLOGGED STREETS AND AREAS
• USED FOR PROPELLING OR TOWING AWAY ANY VEHICLE OR OBJECT IN ANY TEST, RACE CONTEST OR COMPETITION
• USED IN VIOLATION OF ANY TRAFFIC, CUSTOMS OR OTHER REGULATIONS
• USED TO CARRY ANY OBJECT OR SUBSTANCE, WHICH MAY HARM THE VEHICLE OR PREVENT/DELAY LET’S RIDE  ABILITY TO USE THE VEHICLE TO PROVIDE SERVICES, DUE TO ITS CONDITION OR SMELL
• DRIVEN OFF PAVED ROADS
• DRIVEN BY ANYONE UNDER THE INFLUENCE OF ALCOHOL, HALLUCINATORY DRUGS, NARCOTICS, BARBITURATES, OR ANY OTHER SUBSTANCE IMPAIRING HIS/HER CONSCIOUSNESS OR ABILITY TO REACT
• DRIVEN OUTSIDE OF THE UAE, UNLESS AGREED FIRST IN WRITING WITH LET’S RIDE
• RACE TRACKS
• STREET RACING

37-WHAT IS LET’S RIDE CAR RENTAL’S FUEL POLICY?

WHEN YOU RETURN THE RENTED VEHICLE, THE FUEL LEVEL ON THE VEHICLE SHOULD BE THE SAME AS IT WAS WHEN THE VEHICLE WAS HANDED OVER TO YOU. IF THE FUEL LEVEL IS CONSIDERABLY LOWER, THE HIRER WILL BE CHARGED FOR BOTH THE FUEL AND SERVICE CHARGES.